FAQ


Where are you located ?

We are at 2A, rue d’Alspach in Colmar (see map). 50 meters away from the famous “FNAC” shop.
Please show up 5 minutes before the appointment time in front of the “Micromania” store (5, rue Vauban in Colmar).

How to book ?

You can book a time on this link : Book.
If you don’t know yet how many people will come in your group, please fill your booking with 2 people.

Is it scary ?

No, there’s nothing frightening. No physical force is needed to solve the enigmas.
Children, pregnant women and elders are thus very welcome.

Minimum age ?

There is no minimum age. Complexity of some enigmas though require to be at least 10 years old to have fun. If one or more people are younger than 16, at least one adule is required in the group.

Who can I participate with ?

Whether you come with your loved one, with your family, with friends or with colleagues, you will have a unforgettable moment. Be prepared to discover hidden personalities, to reinforce close ties and to build a strong team spirit.

Disabled accessibility ?

Despite our sincere efforts, our localization in a protected building in the city center do not allow us to welcome people in wheelchair.

When should I arrive ?

5 minutes before your appointment time. Any delay superior to 10 minutes will reduce your play time, and arriving later than 20 minutes after your appointment time will lead to your game cancellation, with no refund.

Can I cancel my booking ?

If you cancel more than 72 hours before your appointment time, your 25€ deposit will be refunded. Cancellations made later than 72 hours before the game will lead to no refund.

What happens if we don’t manage to get out after 1 hour ?

You will be kept in the room, eating spiders and ants for the rest of your life. Or maybe we will simply take you out to have a short debriefing.

What happens if we manage to get out in less than 1 hour ?

You will have a group photo and get glory.

Where should I park ?

Many parking lots are available around. Closer to a 3 minutes walk: parking Jeanne d’Arc, parking quartier Bertsch, parking Saint-Eloi, parking de l’Ours, etc …
We offer you one hour of parking if you show us your parking ticket on Colmar’s parking app.

Are we really locked up ? What about safety ?

Yes, you are locked up. All safety standards are met and emergency exits can be used any time.

Are we recorded ?

Yes, for your safety and for a smooth progress in the game. Records are stored for 7 days but are not used, unless there is a litigation. In that case, we keep the right to save the records for a longer time.

Should I bring special clothes ?

No, there is no special equipment to be brought. For discretion purposes, you will be asked to let your phones and cameras at the reception. We also kindly remind you that phosphorus bombs are banned by international regulations, and thus must be let at the reception.

Which languages do you speak ?

We gladly welcome you in French and English. We can also sometimes speak in German, Alsatian and Russian depending on the booking time.
None of these languages is needed for solving the enigmas though!

I have other questions.

Please do not hesitate to send us an email from the Contact page. We are usually reactive to give an answer.