FAQ

We’re at 2A, rue d’Alspach in Colmar, right in the center of town. Less than 50 meters from the old FNAC and the Christmas market.
If you wish to book a session, please arrive around 5 minutes before the scheduled time and wait for us in front of the “C’est deux euros” store at 7, rue Vauban (please do not enter the store), opposite rue d’Alspach.

You can book at this link: Booking.
If you don’t know how many people will be in your group, you can leave the number of participants at 2.

The scenario is optimized for groups of up to 6 people. For more than 8 people, we adapt the puzzles before your session so that everyone can participate fully in the experience.

No, there’s no element of fear or surprise. None of the puzzles require any particular physical strength.
Children, pregnant women and the elderly are all welcome.

There is no minimum age. However, due to the complexity of some of the puzzles, a minimum age of 10 is recommended. If one or more people are under 16, an adult must be present in the group.

Whether you’re a couple, a family, a group of friends or colleagues, you’ll share an unforgettable moment that will allow you to discover your loved ones as you’ve never seen them before, to strengthen your bonds or develop a real team spirit.

Despite our best efforts, our location in a protected building right in the center of town and the layout of the puzzles mean that we can’t accommodate wheelchair users.

At the precise time chosen when booking. Any delay of more than 5 minutes will reduce your playing time, and any delay of more than 15 minutes will result in cancellation of the reservation, without refund of your deposit.

If you cancel at least one week in advance, your deposit will be refunded in full. If you cancel between 72 hours and one week in advance, we will refund 50% of your deposit. Unfortunately, we cannot refund your deposit after this time.

You’ll stay in the room feeding exclusively on ants and spiders for years to come. Or maybe we’ll come and open up at the end of the hour and do a little debriefing of the session.

You’ll get a group photo and fame with your friends and family.

Several parking lots are available in the vicinity. Less than 3 minutes’ walk: Jeanne d’Arc parking lot, Bertsch district parking lot, Saint-Eloi parking lot, Ours parking lot, etc.
We’ll give you one hour’s free parking on presentation of your receipt or ticket, limited to one car per group.

Yes, you’re locked in. Our installation complies with the recommended safety standards, and emergency exits can be used at any time by simply activating the “green boxes”.

Yes, for your safety and the smooth running of the game, your progress in the building is monitored. Recordings are kept for 7 days but are not used, except in the event of a dispute, in which case we reserve the right to keep these recordings for a longer period.

The game is played indoors, and no special equipment is required. For reasons of decorum and non-disclosure of riddles, we ask you to leave your cameras, telephones and other filming equipment at the reception desk. We remind you that phosphorus bombs are forbidden by international regulations, and ask you to leave them at the reception desk too.

We are happy to welcome you in French, English, German or Alsatian, depending on the season.
None of these languages is necessary for understanding and solving the puzzles, however.

Don’t hesitate to send us an e-mail by clicking on Contact in the menu at the top of the screen.