FAQ


What measures are you taking against Covid-19?

  • Only one group at a time (so never more than 10 people in our premises).
  • Disinfection of all the objects used for the puzzles and the decorations between each session.
  • Provision of hydroalcoholic gel and a disposable mask per person on arrival, at no extra cost.
  • The toilets are closed for punctuality reasons and to compensate for the time spent disinfecting the rooms. Thank you for making your arrangements before arriving.

Where are you located ?

We are at 2A, rue d’Alspach in Colmar (see map). 50 meters away from the famous “FNAC” shop.
Please show up 5 minutes before the appointment time in front of the “Micromania” store (5, rue Vauban in Colmar).

How to book ?

You can book a time on this link : Book.
If you don’t know yet how many people will come in your group, please fill your booking with 2 people.

The scenario is optimized for groups of up to 6 people. Beyond this number and up to 8 people, we adapt the riddles before your session so that everyone can fully participate in the experience.

Is it scary ?

No, there’s nothing frightening. No physical force is needed to solve the enigmas.
Children, pregnant women and elders are thus very welcome.

Minimum age ?

There is no minimum age. Complexity of some enigmas though require to be at least 10 years old to have fun. If one or more people are younger than 16, at least one adult is required in the group.

Who can I participate with ?

Whether you come with your loved one, with your family, with friends or with colleagues, you will have a unforgettable moment. Be prepared to discover hidden personalities, to reinforce close ties and to build a strong team spirit.

Disabled accessibility ?

Despite our sincere efforts, our localization in a protected building in the city center do not allow us to welcome people in wheelchair.

When should I arrive ?

5 minutes before your appointment time. Any delay of more than 5 minutes will reduce your playing time, and any delay of more than 15 minutes will cause the cancellation of the reservation, without refund of your deposit.

Can I cancel my booking ?

Si vous annulez au moins une semaine à l’avance, votre acompte de 25€ vous est reversé en totalité. Cancellations made later than 72 hours before the game will lead to no refund.

What happens if we don’t manage to get out after 1 hour ?

You will be kept in the room, eating spiders and ants for the rest of your life. Or maybe we will simply take you out to have a short debriefing.

What happens if we manage to get out in less than 1 hour ?

You will have a group photo and get glory.

Where should I park ?

Many parking lots are available around. Closer to a 3 minutes walk: parking Jeanne d’Arc, parking quartier Bertsch, parking Saint-Eloi, parking de l’Ours, etc …
We offer you one hour of parking if you show us your parking ticket on Colmar’s parking app.

Are we really locked up ? What about safety ?

Yes, you are locked up. All safety standards are met and emergency exits can be used any time.

Are we recorded ?

Yes, for your safety and for a smooth progress in the game. Records are stored for 7 days but are not used, unless there is a litigation. In that case, we keep the right to save the records for a longer time.

Should I bring special clothes ?

No, there is no special equipment to be brought. For discretion purposes, you will be asked to let your phones and cameras at the reception. We also kindly remind you that phosphorus bombs are banned by international regulations, and thus must be let at the reception.

Which languages do you speak ?

We gladly welcome you in French and English. We can also sometimes speak in German, Alsatian and Russian depending on the booking time.
None of these languages is needed for solving the enigmas though!

I have other questions.

Please do not hesitate to send us an email from the Contact page. We are usually reactive to give an answer.